Terms of Service

Effective Date: October 2, 2026

1. About Us | 2. Terms & Conditions | 3. Privacy Policy | 4. Refund & Cancellation Policy

1. About Us

Crestlife operates as a direct service delivery provider registered under the Ministry of Micro, Small and Medium Enterprises (MSME), Government of India (Udyam Aadhaar Registration). We specialize in four primary operational service verticals:

1. Academic Education & K-12 Support: Pre-primary, primary, and secondary school education (up to Standard XIIth) focusing on competency-based learning and curriculum mastery.
2. Tutoring & Test Preparation: Academic tutoring, examination review courses, and educational support services for competitive and board exams.
3. Sports & Cultural Academies: Physical education, athletic training, and traditional cultural arts academies for community and youth development.

Scope: Governing all educational admissions, academic tutoring, sports/cultural academies, and institutional catering contracts directly delivered by Crestlife (Sole Proprietorship).

1. Legal Entity & Application Scope

1.1 These Terms & Conditions (“Terms”) govern all services, educational portals, enrollment forms, and operational contracts executed by Crestlife, a Sole Proprietorship registered under the Micro, Small and Medium Enterprises (MSME) framework of the Government of India.

1.2 By enrolling a student in Crestlife Learners School or affiliated coaching programs, registering for sports/cultural academies, or executing an institutional catering agreement, you (“User”, “Client”, “Parent”, or “Guardian”) explicitly accept and agree to be bound by these Terms.

1.3 Crestlife operates independently as a direct service provider. It maintains complete legal, financial, and accounting separation from Crestlife Enterprises Private Limited/Partnership and Crestlife Foundation (Section 8 Non-Profit).

2. Educational & Academic Services Enrollment

2.1 Admission & Verification: Admission to Foundational Stage, Preperatory Stage, Middle Stage or Secondary Stage educational modules (Classes K-12) and test preparation review courses is subject to seat availability, verification of underlying academic records, and completion of formal enrollment documentation.

2.2 Batch Allocation & Schedule: Crestlife reserves the right to schedule, re-allocate, or adjust class timings, batch assignments, offline/online delivery modes, and academic facilitators to optimize learning outcomes.

2.3 Academic Support & Tutoring: Tutoring and test preparation services are designed to provide structured learning support. Crestlife does not guarantee specific individual board exam marks or competitive exam ranks, as outcomes depend on individual student effort and engagement.

3. Fee Structure, Billing & Payment Terms

3.1 Fee Schedules: All academic tuition fees, academy dues, and catering charges are billed in accordance with the official fee schedule published at the time of admission or contract execution.

3.2 Payment Timelines: Tuition and recurring academy fees are payable strictly in advance on or before the due date specified on the invoice.

3.3 Default & Service Suspension: Late payment beyond seven (7) business days from the due date may attract a late administrative fee and may result in the temporary suspension of student portal access, classroom attendance, or service delivery.

3.4 Statutory Taxes: All applicable government taxes, including Goods & Services Tax (GST) where mandated, shall be charged over and above the base service fees.

4. Student Conduct, Discipline & Attendance

4.1 Code of Conduct: Students enrolled in Crestlife academic and academy programs must maintain strict discipline, respect faculty and peers, and adhere to safety standards.

4.2 Zero Tolerance Policy: Crestlife enforces a zero-tolerance policy against bullying, physical harassment, property damage, academic dishonesty, or illicit substances. Violations will result in immediate disciplinary suspension or termination of enrollment without refund.

4.3 Attendance: Regular attendance is mandatory for academic progress tracking. Parents/Guardians must notify the administration in advance of any prolonged absences.

5. Sports & Cultural Academy Participation & Liability Waiver

5.1 Physical Fitness: Participation in athletic training, sports instruction, and physical recreation requires the participant/student to be physically fit. Parents/Guardians must disclose pre-existing medical conditions prior to enrollment.

5.2 Safety & Supervision: Crestlife implements standard safety SOPs and adult supervision during all athletic and cultural training sessions.

5.3 Injury Waiver: Physical activity involves inherent risks. Except in cases of proven gross negligence by Crestlife, the entity shall not be held liable for minor injuries or physical accidents occurring during routine athletic training.

6. Event Services

6.1 Scope of Work: Catering agreements for events, institutional dining, or corporate functions are executed under dedicated Service Orders detailing guest counts, menu choices, venue setups, and delivery schedules.

6.2 Guest Count Finalization: Final guaranteed guest counts must be confirmed in writing at least seven (7) business days prior to the scheduled event. Billing will be based on the final guaranteed count or actual attendance, whichever is higher.

7. Intellectual Property & Study Materials

7.1 All proprietary workbooks, curriculum blueprints, test series, digital LMS content, brand names, and logos associated with Crestlife Learners School and Crestlife Academies remain the sole intellectual property of Crestlife or its corporate licensors.

7.2 Enrolled students are granted a non-transferable, personal license to use study materials solely for their private educational use. Reproduction, online distribution, sale, or sharing of study materials is strictly prohibited.

8. Data Protection & Privacy Compliance

8.1 Crestlife processes student, parent, and client data in accordance with the Digital Personal Data Protection Act (DPDP Act), 2023.

8.2 Personal identifiers, academic records, and transaction logs collected during enrollment are utilized solely for academic delivery, emergency communication, statutory accounting, and operational administration.

8.3 We do not sell or trade personal data to third-party commercial marketers.

9. Limitation of Liability & Indemnification

9.1 To the maximum extent permitted by Indian law, Crestlife’s total financial liability under any service contract or enrollment shall be limited to the total fee amount paid by the client/parent during the preceding three (3) months.

9.2 Clients and parents agree to indemnify and hold harmless Crestlife, its proprietor, and operational staff against third-party claims arising from their breach of these Terms, misrepresentation of medical/academic records, or intentional property damage.

10. Governing Law, Arbitration & Jurisdiction

10.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

10.2 Dispute Resolution: Any dispute or disagreement arising out of these Terms or service delivery shall first be addressed through mutual discussion with the Crestlife Operations Desk. If unresolved within 30 days, the dispute shall be referred to binding sole arbitration in accordance with the Arbitration and Conciliation Act, 1996.

10.3 Territorial Jurisdiction: The seat, venue, and place of arbitration shall be Jodhpur, Rajasthan, India. Courts in Jodhpur exercise exclusive territorial jurisdiction over matters relating to these Terms.

Statutory Disclosure Callout Box

Entity Governance & Statutory Disclosure:

Crestlife is a Sole Proprietorship registered under the Ministry of Micro, Small and Medium Enterprises (MSME) framework of the Government of India.

Operating Office: 89, Vijay Nagar, Behind EPF Office, Near CHB, Jodhpur, Rajasthan, PIN: 342008.

This entity acts exclusively as a direct service delivery provider for K-12 schooling, academic tutoring, sports/cultural education, and event catering. It operates independently from Crestlife Enterprises Private Limited/Partnership (Commercial Incubator) and Crestlife Foundation (Section 8 Non-Profit).

3. Privacy Policy

1. Statutory Compliance (DPDP Act 2023):

Crestlife processes all personal, student, parent, and client data in strict compliance with the Digital Personal Data Protection Act (DPDP Act), 2023[cite: 5].

2. Information We Collect:

We collect personal information necessary for operational execution, including student names, grade levels, parent contact numbers, email addresses, billing addresses, and payment transaction logs[cite: 5, 18]. For sports activities, basic physical fitness self-declarations are collected solely for safety purposes.

3. Use & Protection of Data:

Data is utilized exclusively to deliver educational services, manage student progress, process billing, issue tax invoices, and communicate administrative updates. We do not sell or lease personal data to third-party commercial marketers. Data is encrypted in transit and at rest using enterprise security protocols.

4. Minor Data Safeguards:

Data belonging to minors (under 18 years) is processed only with verifiable parental or guardian consent. No behavioral tracking or targeted advertising is conducted on minor students.

5. Data Rights & Grievances:

Data Principals possess rights to access, correct, or request erasure of their personal data[cite: 5]. For privacy inquiries, contact our Data Protection Desk at info@crestlife.com.

4. Refund & Cancellation Policy

1. Academic Tuition & Tutoring Fees:

• Admission / Registration Fees: Admission processing fees are non-refundable once enrollment is confirmed.
• Tuition Fee Cancellations: Parents/Students seeking to withdraw from an academic course must submit a written cancellation request. If requested prior to batch commencement, tuition fees will be refunded after deducting a 10% administrative charge. No tuition refunds are issued after 14 calendar days from the course start date.

2. Event & Institutional Catering Services:

• Event Cancellation: Catering orders cancelled more than 15 days prior to the event date receive a 75% refund of the advance deposit. Cancellations made between 7 to 14 days prior to the event receive a 50% refund. Cancellations made within 7 days of the scheduled event are non-refundable due to food procurement commitments.

3. Duplicate / Erroneous Payment Gateway Transactions:

In the event of a technical failure, double debit, or payment gateway charge error, the excess amount will be refunded in full without processing deductions.

4. Refund Timeline & Processing Method:

All verified refund claims will be processed within 7 to 14 business days from the date of administrative approval. Refunds will be credited exclusively back to the original payment source (Credit/Debit Card, Net Banking, or UPI account) used during the transaction.